Warranty Policy

  1. This warranty is confined to the first purchaser of the product only.
  2. Repair or replacement will be carried out through the Company’s Service Centers or its Authorized Service Centers, or its Dealer’s Service Centers.
  3. For units installed beyond the municipal limits of the jurisdiction of the authorised service center/company’s service center/authorised dealer’s service center, all expenses incurred in the collection of the unit or part/s thereof from the company’s service center/authorised service center/authorised dealer’s service center, as well as expenses incurred in connection with deputing of service personnel/ technicians towards to and from travel, conveyance and other incidentals etc. will be borne by the customer.
  4. In the event of repairs/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Moreover, the time taken for repair/replacement and in transit, whether under warranty or otherwise, shall not be excluded from the warranty period.
  5. The company or its authorised service center/service dealer reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the equipment during the warranty period.
  6. The warranty does not cover the demonstration/ installation of the product purchased.
  7. The company’s obligation under this warranty shall be limited to repair or providing replacement of part/s only. The maximum claim/s if entertained by the company, will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.
  8. The warranty does not cover accessories external to the system.
  9. The warranty is issued at Talegaon Dabhade, and Courts at Pune shall have exclusive jurisdiction over matters covered or flowing from this warranty.
  10. The company’s obligation under this warranty shall be limited to repairing or providing replacement of part/s which are found to be defective.
  11. Repairs during the warranty period shall be carried on a “Carry In” basis. Wherein for service, the purchaser shall bring the product to the Service Centre with whom the set is registered for warranty service. The warranty does not cover the cost of transportation of the system from the place of installation to the Service Centre.
  12. The concerned Service Centre will advise the customer whether to effect the repair at the site or its Service Centre.
  13. Any part/s of the system replaced by the company at its discretion shall be with a functionally operative part